Question 1

Do you work exclusively with travel advisors?

Accepted Answer

Yes, 100%. We are a dedicated B2B partner and do not work with clients directly.
We operate as a seamless, silent extension of your brand, providing the expertise and on-the-ground support to make you look brilliant.

Question 2

What makes your approach to travel different?

Accepted Answer

We are the architects of the unscripted journey. Our "boots on the ground" philosophy means every hotel, yacht,  guide, and experience is personally designed or vetted by our team. This firsthand knowledge, which we call our 'Via Verified' standard, is your guarantee of a flawless and truly authentic journey for your clients.

Question 3

What is the process for getting a custom proposal?

Accepted Answer

It begins with a conversation. You provide us with your client's brief—their vision, passions, and pace. We then collaborate with you to design a fully bespoke itinerary from a blank canvas. You will receive a detailed, branded-labeled proposal, typically within 2-3 business days. You can initiate this process by contacting us via the website or, for our registered partners, by submitting your request directly through the exclusive Partner Portal.(link to sign up)

Question 4

Are you a member of any major travel consortia?

Accepted Answer

Yes, we are proud to be a preferred partner with many of the world's leading travel associations, including Internova Travel Group, Serandipiens, MVT, Opulence, USTOA, and others.
This ensures we meet the highest standards of service and professionalism in the industry.

Question 5

What are the advantages of having offices in both the USA and Croatia?

Accepted Answer

Our dual-office structure is designed to give you the best of both worlds. Our US-based team is perfectly aligned with your time zone for seamless collaboration during the entire booking and planning process. Meanwhile, our team in Croatia acts as your dedicated "boots on the ground," providing 24/7, real-time support to your clients throughout their journey. To make things even simpler, this allows us to handle all billing in USD, eliminating any currency conversion issues for you and your clients. It’s a system designed for effortless planning and flawless travel.

Question 6

Does Via Croatia have a tour operator insurance policy?

Accepted Answer

Yes, absolutely. To provide complete peace of mind for every agent and traveler, each journey we design is covered by our comprehensive tour operator insurance, which features a $2 million liability policy. This is a non-negotiable part of our commitment to professionalism and a fundamental layer of financial protection for both you and your client

Question 7

How do you handle the logistics for complex, multi-country itineraries?

Accepted Answer

Our expertise lies in weaving multiple destinations into a single, seamless narrative. As your single point of contact, we manage all cross-border logistics, including private transfers, regional flights, and itinerary pacing to ensure the journey is both breathtaking and effortless for your clients. Our on-the-ground presence in each country is your guarantee of a smooth, cohesive experience.

Question 8

What destinations does Via Croatia cover?

Accepted Answer

Our curated portfolio is centered on the heart of the Adriatic and Balkan region: Croatia, Slovenia, Montenegro, Serbia, Bosnia & Herzegovina, and Albania. To complement this expertise, we also design bespoke journeys into neighboring regions of Italy and the Ionian islands of Greece, making us your single, trusted partner for creating seamless itineraries across this captivating corner of Europe.

Question 9

Does Via Croatia offer any set departure tours?

Accepted Answer

No, we do not offer set departure tours. Our focus is exclusively on creating private, custom journeys for your clients. This ensures that every itinerary is tailored to their specific interests and schedule, and allows you to sell a unique product that is truly your own.

Question 10

Can you combine a yacht charter with a land-based itinerary?

Accepted Answer

Absolutely; these hybrid itineraries are one of our specialties. We are experts at seamlessly connecting a week of sailing the Dalmatian islands with a culinary exploration of Slovenia or a cultural deep-dive into Montenegro. We handle all transfers and logistics to create a flawless land and sea experience.

Question 11

What is the best time of year to visit Croatia?

Accepted Answer

The peak season runs from June to August, offering hot, sunny weather and a vibrant atmosphere, perfect for swimming and island life. However, for pleasant weather, fewer crowds, and a more relaxed pace, we highly recommend the shoulder seasons: May, early June, September, and October. During these months, the sea is still warm, and conditions are ideal for exploring cities and national parks.

Question 12

How many days should I spend in Croatia?

Accepted Answer

To get a true taste of the country, we recommend at least 7 to 10 days. This allows you to explore one major region, like the Dalmatian coast without feeling rushed. For a more comprehensive journey that includes multiple regions, such as Istria, the national parks, and the southern islands, a 14-day or longer itinerary is ideal.

Question 13

What is the best way to travel around Croatia?

Accepted Answer

For travel between cities and regions, private vehicle transfers offer the most comfort and flexibility. To experience Croatia’s greatest treasure—its islands—a combination of public ferries, private speedboats, or a privately chartered yacht is essential. A custom-planned itinerary will seamlessly blend these transport options for a smooth and efficient journey. For more luxury clients, private airplane or helicopter transfers are available.

Question 14

What are the must-see destinations for a first-time visitor?

Accepted Answer

For a classic Croatian experience, the Dalmatian coast is unmissable. We recommend a journey that includes the historic grandeur of Split , the glamorous island life of Hvar, and the breathtaking beauty of Dubrovnik's walled Old Town. For nature lovers, adding a visit to Plitvice Lakes or Krka National Park is a must.  For travelers looking to venture beyond the classic route, the charming coastal cities of Šibenik and Zadar, or the culinary treasures of the Istria region, make for fantastic additions.

Question 15

Is English widely spoken in Croatia?

Accepted Answer

Yes, English is widely spoken and understood in all major tourist areas, hotels, restaurants, and shops. You will have no trouble communicating, especially with younger generations. While learning a few basic Croatian phrases like Dobar dan (Good day) and Hvala (Thank you) is always appreciated, it is not essential for a smooth trip.

Question 16

What is the currency in Croatia?

Accepted Answer

The official currency of Croatia is the Euro (€). ATMs are widely available throughout the country, and credit cards (Visa and Mastercard) are accepted in most hotels, restaurants, and larger shops.

Question 17

Is Croatia a safe and family-friendly destination?

Accepted Answer

Absolutely. Croatia is considered one of the safest countries in Europe, with very low crime rates. Its blend of beautiful, calm beaches, pedestrian-only old towns, accessible nature, and fascinating history makes it an outstanding destination for families with children of all ages.

Question 18

What are the best airports for arriving in Croatia?

Accepted Answer

Croatia has several international airports, and the best one depends on your itinerary.

Zagreb (ZAG) – Ideal for starting trips that include the capital, Plitvice Lakes, Slovenia, or northern Croatia.
Split (SPU) – Best for exploring the Dalmatian Coast, islands like Hvar and Brač, or beginning yacht charters.
Dubrovnik (DBV) – Perfect for southern Croatia, including Dubrovnik, Korčula, Pelješac, and Montenegro extensions.
Pula (PUY) – The best option for visiting Istria, Rovinj, Poreč, and Motovun.
Zadar (ZAD) – Great for itineraries focused on northern Dalmatia, Šibenik, and Kornati National Park.

Question 19

What is the best time of year to visit Albania?

Accepted Answer

The best time to visit Albania is during the shoulder seasons — May, June, September, and October — when the weather is warm, the Adriatic and Ionian seas are pleasant for swimming, and crowds are lighter. July and August offer peak summer energy, especially along the Albanian Riviera, though temperatures can be very hot. For cultural trips or city-focused travel, spring and autumn are ideal.

Question 20

How many days should I spend in Albania?

Accepted Answer

For a well-rounded introduction to Albania, we recommend 7 to 10 days. This allows time to explore Tirana, Berat, and the Riviera, or combine the country’s cultural and natural highlights. For travelers who want to visit the north (Theth, Valbona, Shkodra) or combine Albania with Montenegro or North Macedonia, 10 to 14 days is best.

Question 21

What is the best way to travel around Albania?

Accepted Answer

The most comfortable way to travel around Albania is via private vehicle transfers with a professional driver. Public transportation exists but is slow and inconsistent, especially for travelers on a schedule. Private drivers offer flexibility, efficiency, and safety, especially in mountainous regions like the Accursed Mountains or the Riviera.

Question 22

What are the must-see destinations for first-time visitors?

Accepted Answer

Top highlights include:

Tirana – vibrant capital with modern culture and great dining
Berat – UNESCO city of a thousand windows
Gjirokastër – stone city and another UNESCO gem
Saranda & Ksamil – stunning beaches on the Ionian Sea
Butrint National Park – one of the most important archaeological sites in the Balkans
Theth & Valbona – breathtaking hiking routes in the north

Albania offers a perfect blend of history, beaches, mountains, and culture.

Question 23

Is English widely spoken in Albania?

Accepted Answer

English is increasingly spoken in major tourist destinations such as Tirana, Berat, Gjirokastër, and the Riviera. Younger generations often speak English well. In rural areas, English is less common, but locals are extremely welcoming and helpful. Basic Albanian phrases like Faleminderit (Thank you) are appreciated.

Question 24

What is the currency in Albania?

Accepted Answer

The official currency is the Albanian Lek (ALL). While some tourist areas may accept euros, Lek is preferred for everyday use. ATMs are widely available, and credit cards are increasingly accepted in hotels and restaurants, though cash is useful in small towns and villages.

Question 25

Is Albania a safe and family-friendly destination?

Accepted Answer

Yes — Albania is considered very safe for travelers, with low crime rates and warm, hospitable locals. Its mix of beaches, nature, culture, and charming towns makes it suitable for families, couples, and adventure travelers alike.

Question 26

What are the best airports for arriving in Albania?

Accepted Answer

The main international airport is:

Tirana International Airport (TIA) – perfect for Tirana, Berat, Gjirokastër, northern Albania, and cultural itineraries. For the south, many travelers choose to fly into neighboring airports:
Corfu Airport (CFU) – excellent gateway for Saranda, Ksamil, and the Riviera (via 30-minute ferry).
Tivat (TIV) or Podgorica (TGD) – ideal for itineraries combining Albania with Montenegro.

Question 27

Do I need a car to explore Albania?

Accepted Answer

A car is not required if travelers use private transfers, which are recommended for comfort and safety. Albania’s mountainous roads can be challenging for visitors unfamiliar with the region. Private drivers provide a seamless and stress-free way to explore both the coast and the highlands.

Question 28

Is Albania suitable for yacht charters or boating holidays?

Accepted Answer

While Albania’s coastline is stunning, yacht infrastructure is still developing. However, Albania pairs beautifully with Croatia or Montenegro yacht itineraries, and travelers often begin or end charters in nearby countries while exploring Albania by land. The Ionian coastline, especially around Saranda and Ksamil, is excellent for private speedboat day trips and coastal exploration.

Question 29

What is the best time of year to visit Montenegro?

Accepted Answer

The peak season runs from June to August, offering warm weather, ideal swimming conditions, and lively coastal towns like Budva and Kotor. For fewer crowds, pleasant temperatures, and a more relaxed atmosphere, the shoulder seasons — May, early June, September, and October — are ideal. These months offer beautiful conditions for boating, exploring old towns, hiking in the mountains, and visiting national parks.

Question 30

How many days should I spend in Montenegro?

Accepted Answer

For a well-rounded introduction to Montenegro, we recommend 5 to 7 days. This allows enough time to experience the Adriatic coast, the Bay of Kotor, and at least one inland highlight like Lovćen or Lake Skadar. For a deeper, more immersive journey that includes the north (Durmitor, Tara Canyon, Žabljak), we recommend 10 to 12 days or combining Montenegro with nearby Croatia or Albania.

Question 31

What is the best way to travel around Montenegro?

Accepted Answer

Montenegro is compact, but the terrain is diverse. For comfort and flexibility, the best option is private vehicle transfers with a professional driver. Along the coast and the Bay of Kotor, private speedboats and yachts offer scenic transportation between towns. For luxury clients, helicopter transfers and private seaplane charters are also available for fast and memorable travel between the coast and the northern mountains.

Question 32

What are the must-see destinations for a first-time visitor?

Accepted Answer

Start with the iconic Bay of Kotor, with its medieval towns, stone palaces, and fjord-like landscape. Add the glamorous coastal cities of Budva and Sveti Stefan, perfect for beaches, nightlife, and luxury stays. For nature lovers, Durmitor National Park, Tara River Canyon, and Lake Skadar are spectacular additions. For cultural travelers, old towns like Herceg Novi, Perast, and Cetinje offer deep history, monasteries, and museum experiences.

Question 33

Is English widely spoken in Montenegro?

Accepted Answer

Yes — English is widely spoken in all major tourist areas, including Kotor, Budva, Tivat, Porto Montenegro, and major hotels and restaurants. Younger generations especially speak English comfortably. Basic Montenegrin phrases like “Dobar dan” (Good day) or “Hvala” (Thank you) are appreciated but not required for an enjoyable visit.

Question 34

What is the currency in Montenegro?

Accepted Answer

Montenegro uses the Euro (€), even though it is not formally part of the Eurozone. ATMs are widely available, and credit cards are accepted in hotels, restaurants, and most shops. In small villages or rural areas, having some cash on hand is recommended.

Question 35

Is Montenegro a safe and family-friendly destination?

Accepted Answer

Yes — Montenegro is considered very safe for visitors, with low crime rates and hospitable locals. Its mix of relaxing beaches, calm coastal waters, mountain adventures, and charming historic towns makes it an excellent destination for families, multi-generational trips, and outdoor-loving travelers of all ages.

Question 36

What airports are best for arriving in Montenegro?

Accepted Answer

Montenegro has two international airports: Tivat (TIV) and Podgorica (TGD).

Tivat is ideal for coastal stays (Kotor, Budva, Tivat, Porto Montenegro) and is just minutes from the Bay of Kotor.
Podgorica is best for access to inland regions such as Lake Skadar, Cetinje, and the northern national parks.
Many travelers also arrive via Dubrovnik Airport (DBV) in Croatia, which offers excellent international connections and an easy transfer into Montenegro.

Question 37

What is the best time of year to visit Slovenia?

Accepted Answer

The best time to visit Slovenia is during the spring and fall — April to June and September to October — when the weather is mild, landscapes are lush, and popular destinations like Lake Bled and Ljubljana are less crowded. July and August are peak season with warm weather perfect for lakes, wine country, and outdoor activities, though they attract more visitors. For winter enthusiasts, December to March is ideal for skiing in the Julian Alps.

Question 38

How many days should I spend in Slovenia?

Accepted Answer

To explore Slovenia comfortably, we recommend 5 to 7 days. This allows you to visit Ljubljana, Lake Bled, Lake Bohinj, and the wine regions. For a deeper itinerary that includes the Soča Valley, Škocjan Caves, Piran, and the Alps, 8 to 12 days is ideal or perfect when combined with Croatia or Italy.

Question 39

What is the best way to travel around Slovenia?

Accepted Answer

Due to its compact size and excellent roads, Slovenia is best explored via private vehicle transfers. This provides the most flexibility and comfort, especially for reaching national parks, mountains, vineyards, and lakes. Trains and buses are available but often slower.
For luxury clients, we can arrange private drivers, guided day trips, helicopter transfers, and cross-border extensions.

Question 40

What are the must-see destinations for first-time visitors?

Accepted Answer

Slovenia offers a perfect mix of nature, culture, and adventure. Highlights include:

Ljubljana – charming capital with pedestrian-only Old Town
Lake Bled – iconic church-on-the-island views
Lake Bohinj – quieter, more untouched alpine lake
Soča Valley – turquoise river, adventure sports, WWI history
Postojna Cave & Predjama Castle – two world-famous attractions
Piran & the Slovenian Coast – Venetian-style seaside charm Wine lovers should not miss the Goriška Brda and Vipava Valley regions.

Question 41

Is English widely spoken in Slovenia?

Accepted Answer

Yes — English is widely spoken, especially in Ljubljana, Bled, Bohinj, hotels, restaurants, and tourist areas. Slovenians are known for excellent language skills, and communication is rarely an issue. Basic Slovenian greetings like Dober dan (Good day) or Hvala (Thank you) are always appreciated.

Question 42

What is the currency in Slovenia?

Accepted Answer

Slovenia uses the Euro (€). ATMs are plentiful, and credit cards are accepted almost everywhere, including hotels, shops, restaurants, and attractions.

Question 43

Is Slovenia a safe and family-friendly destination?

Accepted Answer

Absolutely. Slovenia is one of the safest and cleanest countries in Europe. Its calm lakes, pedestrian-friendly towns, easy hikes, and abundance of nature make it ideal for families, couples, and multi-generational travel.

Question 44

What are the best airports for arriving in Slovenia?

Accepted Answer

The main airport is:

Ljubljana Jože Pučnik Airport (LJU) – ideal for starting any Slovenia itinerary. Travelers also frequently fly into nearby airports:
Trieste (TRS) – great for western Slovenia, Soča Valley, and Piran.
Venice (VCE) – perfect for Lake Bled, Ljubljana, or Slovenia–Italy combination trips.
Zagreb (ZAG) – ideal for itineraries combining Slovenia with northern or central Croatia.

Question 45

Do I need a car to explore Slovenia?

Accepted Answer

A car is not required if using private transfers or guided excursions, which we highly recommend for comfort and efficiency. Slovenia’s alpine roads and scenic routes are easy for professional drivers, allowing guests to enjoy the landscape stress-free.

Question 46

What outdoor activities is Slovenia known for?

Accepted Answer

Slovenia is a paradise for nature enthusiasts. Popular activities include:

Hiking in Triglav National Park
Kayaking or rafting on the emerald Soča River
Cycling through vineyards and alpine valleys
Stand-up paddleboarding on Lake Bled
Skiing and winter sports in Kranjska Gora Its diversity makes it one of Europe’s best destinations for active and family travelers.

Question 47

Do all yachts require a full 7-day charter?

Accepted Answer

No. While many yachts follow a Saturday–Saturday or Sunday-Sunday, 7-night format, we also have numerous options that allow shorter charters, especially in shoulder season or on select vessels. Let us know your client’s dates, and we’ll match the best-fit yacht based on availability and permitted charter length.

Question 48

What is the main difference between catamarans, sailing yachts, motor yachts, and cruiser yachts?

Accepted Answer

Catamarans → Spacious, very stable, ideal for families or small groups.
Sailing Yachts → Authentic wind-powered sailing, perfect for adventure-minded travelers.
Motor Yachts → Fast, ultra-comfortable, high-end service and design.
Cruiser Yachts (Aretha, Symphony, Agape Rose) → 10–18 cabin boutique ships, ideal for large groups, themed trips, and multi-generational travel.

Question 49

Can I book a single cabin instead of the whole yacht?

Accepted Answer

Most yachts are chartered as full-yacht rentals only. However, certain cruiser yachts weeks occasionally open up for cabin-only departures on select dates as we help our travel agent partners sell remaining cabins. Please ask about it or follow our weekly newsletter.

Question 50

How do the recommended routes work, and can they be customized?

Accepted Answer

Each yacht features suggested routes - routes optimized for comfort, distance, and experience based on particular yacht speed. All routes are fully customizable depending on traveler interests and you can work with our travel designers to customize ports, experiences, and on-board entertainment

Question 51

What is included in a yacht charter?

Accepted Answer

Inclusions vary by yacht so please check every yacht specifically to get more information. Some yachts work on inclusions and exclusions while others work on APA (advance provisioning allowance). Via Croatia also has a new yacht product line called ‘’Via All-In Yacht’’ and is an all-inclusive yacht product making booking less complex.

Question 52

What are the deposit and payment terms for different yacht types?

Accepted Answer

Deposit rules depend on the yacht category:

Catamarans, Sailing Yachts, Motor Yachts, inclusive of Agape Rose: 50% non-refundable deposit to confirm.
Cruiser Yachts (Aretha & Symphony):
- USD 10,000 initial deposit
- 50% due 180 days before the charter
- Final payment due 90 days before

Question 53

What is APA and how much do clients typically spend?

Accepted Answer

APA (Advance Provisioning Allowance) covers operating costs: fuel, food & beverages, docking fees, port taxes, water toys, etc. and is charged on top of the charter cost. Depending on the yacht, APA typically ranges from 30% to 40% of the charter price. Any unused balance is refunded at the end of the charter.

Question 54

Can yachts accommodate dietary needs and special requests?

Accepted Answer

Yes. All yachts operate with professional chefs and trained crew who can accommodate gluten-free, kosher-style, vegetarian, allergy-sensitive, and guest-specific preferences. We regularly arrange birthdays, honeymoons, proposals, anniversaries, themed cruises, and other special events.

Question 55

How are itinerary changes handled if weather conditions are unfavorable?

Accepted Answer

Captains will adjust the route to ensure safety and comfort. Alternative bays, towns, or anchorages are always proposed to preserve the guest experience while avoiding rough conditions.

Question 56

What makes Symphony different from other cruiser yachts in Croatia?

Accepted Answer

Symphony stands out for its modern design, spacious cabins, premium amenities, and elevated service level. With large outdoor lounges, a jacuzzi, and generous deck space, it feels like a boutique floating hotel — perfect for groups seeking comfort, privacy, and a refined cruising experience.

Question 57

How many guests can Symphony accommodate, and what are the cabin layouts?

Accepted Answer

Symphony accommodates up to 30 guests across 11 beautifully appointed en-suite cabins and 4 suits. Each cabin features hotel-style bedding, air-conditioning, and private bathrooms, offering exceptional comfort for families, groups, or themed charters.

Question 58

What routes does Symphony typically operate, and can we customize the itinerary?

Accepted Answer

The most popular routes are Split to Dubrovnik or Dubrovnik to Split. We suggest adding Zadar and Kornati Archipelagio as well for those who want to escape the summer crowds and explore serenity of the Adriatic coast. All itineraries are fully customizable based on your clients’ interests — whether they prefer hidden bays, wine regions, cultural cities, or active excursions.

Question 59

What is included in a charter on Symphony and what is extra?

Accepted Answer

A Symphony charter includes:

VAT
Full week yacht hire
2 meals a day (breakfast + lunch or dinner)
Daily snack
Captains dinner
Professional crew of 12
Daily housekeeping
Use of water toys
WiFi

Drinks are covered per consumption or you can purchase drink packages for open bar. Obligatory extra is your choice of premium or semi-premium docking.

Question 60

Does Symphony allow shorter charters, or is it strictly a 7-day yacht?

Accepted Answer

While Symphony typically operates on a 7-night charter schedule, shorter charters may be possible depending on the season, availability, and route. Our team will always advise the best options based on your client's travel dates.

Question 61

Can Symphony accommodate dietary restrictions or special culinary requests?

Accepted Answer

Absolutely. The onboard chef can accommodate gluten-free, vegan, vegetarian, allergy-sensitive, kosher-style, and fully customized culinary preferences. Menus are crafted around your clients’ tastes, focusing on fresh Adriatic ingredients, local wines, and personalized dining experiences. However, please note that some options may require extra charges.

Question 62

Is Symphony suitable for multi-generational families and special events?

Accepted Answer

Yes — Symphony is an excellent choice for multi-generational escapes, milestone celebrations, small weddings, corporate retreats, wellness trips, and private group journeys. The yacht’s layout, spacious public areas, and flexible itinerary options create the ideal environment for gathering, relaxing, and celebrating together.

Question 63

What are the deposit and final payment terms to book the Symphony cruiser yacht?

Accepted Answer

To secure the Symphony cruiser yacht, the following payment schedule applies:

A USD 10,000 non-refundable deposit is required at the time of booking to confirm the charter.
A second payment of 50% of the total charter cost is due 180 days prior to the embarkation date.
The remaining balance is due 90 days prior to the charter start date.

Question 64

Are the itineraries fixed, or can I request changes for my clients?

Accepted Answer

All sample itineraries are flexible. You may request changes to pacing, hotels, experiences, destinations, or add yacht segments. The initial quote and one revision are complimentary. Additional modifications require a USD 500 non-refundable service deposit, which is applied toward the final trip cost once confirmed.

Frequently
asked questions.

Explore all faq's.

Simplify the way you share offers, connect with travelers, and present experiences that matter.

Frequentlyasked questions.

Explore all faq's.

Simplify the way you share offers, connect with travelers, and present experiences that matter.

Frequently
asked questions.